Crisis Management in International Education

The University at Albany’s International Education Leadership Expert Series presents a module with Joshua McKeown designed for international education professionals, leaders, and future leaders needing tools and strategies for taking their institution to a higher level of crisis readiness and response.


Offered Periodically


Registration Fee: $399

About the module

As internationalization in education has increased and accelerated, it has also become riskier and more complex. Risks can take many forms, both existing challenges such as health and safety concerns for students abroad, as well as new global pressures based on national tensions and restrictions, cybersecurity and communications, and the global pandemic. Join us to learn how best to prepare for a potential international crisis, respond to it in granular detail, and lead your institutional response.

For years, risk management has been an important component of many international offices and partner organizations. However, the speed with which news travels, and the scope of potential crises in this time, creates a new and challenging context, and increasingly international education leaders must be both operationally in command and organizationally savvy to best lead their institution away from potential crises, out of actual crises, and ready for the next ones. Combining skills with experience and communication, international education leaders can and must be at the forefront of their institution’s crisis planning and response, as well as know their own proper role within their organizations for maximum effectiveness.

This asynchronous course is designed for international education professionals, leaders, and future leaders needing tools and strategies for taking their institution to a higher level of crisis readiness and response. Through specific exercises, readings, and projects in this rigorous module, participants will push themselves and develop both leadership skills and practical approaches to implement in their own international education settings.

Successful completion of this course will result in a digital micro-credential acknowledging completion of this professional development expert module from the International Education Management & Leadership Program at the University at Albany (SUNY).

Who Should Attend?

International education leaders and professionals at universities, colleges, and schools who want to be prepared for the opportunities to make meaningful international contributions to their institutions.

Who Should Attend?

Senior International Officers interested in preparing strategically for institutional changes and developments required for international education expansion.

Who Should Attend?

Colleagues from associations, government, and organizations involved in international education who want to expand their knowledge of best practices.

Who Should Attend?

Graduate students enrolled in higher education, international education, and related graduate programs, and other graduate students who want to deepen their knowledge of the field.

Expert Series Presenter

Joshua McKeown

Dr. Joshua McKeown is an International Education Leadership Fellow in the program, and will be leading the Institute’s Crisis Leadership Simulation. Dr. McKeown has been the senior international officer at the State University of New York at Oswego (SUNY Oswego) since 2008. As Associate Provost for International Education and Programs, he directs international initiatives that have been recognized with numerous national awards, including: the Diversity Abroad Excellence in Diversity and Inclusion in International Education (EDIIE) award for Organizational Excellence; the American Association of State Colleges & Universities (AASCU) Award for Excellence and Innovation in International Education; the Institute of International Education (IIE) Heiskell Award Honorable Mention for Innovation in Study Abroad. He also has led the institution to multiple rankings in the top twenty in the Open Doors national ranking of U.S. students abroad. McKeown leads strategy, directs personnel and manages priorities for education abroad, international student and scholar services, international recruiting and campus internationalization. He directs a department with nineteen staff in the U.S. and overseas running over 80 study abroad and exchange programs in more than 30 countries, enrolling 400 – 500 students per year.

Articles and readings will be provided by the instructor.

  1. What do we mean by a crisis? You will understand the emergencies-to-crisis continuum; appropriately frame the key elements in your developing crisis response plan; and strategize how your role as an international education leader can provide most assistance to your institution’s overall crisis response.
  2. Risk Auditing and Crisis Planning – You will understand the range of policies that can mitigate risk, and identify the numerous elements needed for of a good crisis response plan.
  3. Through Simulation Exercises you will game out and critique crisis response scenarios related to education abroad, international students, and unexpected global situations will be utilized.
  4. You will draft a Crisis Response Plan grounded in the skills and deliverables learned. The crisis response plan will serve as evidence of competency for micro-credential students, and will be associated with your digital micro-credential.
Each learner will produce a Crisis Response Plan for their particular institutional or organizational context.

Expert Series Design structure

The instructor-led asynchronous sessions will be offered periodically.

Instructions for connecting to asynchronous sessions and accessing the online material will be provided after registration.

Registration Fee: $399

15% Discount on registration for SUNY employees and 3 or more registrations from the same institution.

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1400 Washington Ave
Albany, NY, 12222

+01 (518) 442-5080

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