Lean Management & Institutional Operations

The University at Albany’s International Education Leadership Expert Series presents a module with Dr. David Di Maria to help you understand how Lean Process Improvement can help you “do more with less”.


July 15, 2024 – August 9, 2024


Registration Fee: $399

About the module

Higher education administrators are often tasked with doing more with less. This course recognizes that reality and provides participants with training on how to increase capacity in ways that are independent of resources. Specifically, the course will enable participants to learn and apply core concepts related to Lean Process Improvement (LPI) and systems thinking to maximize institutional program capabilities on their campus. In this course, for purposes of illustration, LPI will be applied to international operations.

Lean process improvement (LPI) techniques, which are heavily influenced by Japanese and US production and organizational leadership philosophies, serve to eliminate wastes while increasing operational efficiencies. When applied to international programs, LPI can substantially decrease workload, reduce errors and result in higher student yield (without expanding budgets or staff). While LPI has proven its value within the manufacturing and healthcare industries, far too few higher education institutions have tapped into its benefits.

This interactive course, Lean Management & Institutional Operations, is designed to help participants develop a lean mindset and acquire both skills and strategies that they can apply to enhance programs and operations at their own institutions or organizations. They will complete an initial lean process plan for the institutional operation of their choosing.

Successful participants will receive a digital micro-credential acknowledging their completion of this professional development expert module from the International Education Management & Leadership Program at the University at Albany (SUNY).

Who Should Attend?

Senior International Officers, Deans, Directors and other higher education administrators interested in expanding organizational capacity to support internationalization most effectively through innovation.

Who Should Attend?

Staff at higher education institutions, companies and associations who are interested in helping their team maximize workflow efficiency for international operations and their supporting teams

Expert Series Presenter

Dr. David L. Di Maria

Dr. David L. Di Maria is Senior International Officer & Associate Vice Provost for International Education at the University of Maryland, Baltimore County (UMBC). Prior to joining UMBC, he served as Associate Provost for International Programs at Montana State University, Director of International Programs and Services at Kent State University and Assistant Director of International Student and Scholar Services at St. Cloud State University. He is also a former President of the American International Recruitment Council and Chair of NAFSA’s International Education Leadership Knowledge Community. Dr. Di Maria regularly presents, publishes and consults globally on critical issues in international education. His most recent book is Achieving More with Less: Lean Management in the International Student Office. Dr. Di Maria earned a doctorate from the University of Minnesota, where he focused his research on campus services for international students.

Expert Series Design structure

Participants will receive 7.5 hours of synchronous sessions with the instructor and 4.5 hours of asynchronous sessions where participants prepare their final project. The synchronous sessions will include the following 5 meetings of 90 minutes each via Zoom (UAlbany).

Synchronous Sessions:

  • Monday, July 15, 5pm – 6:30pm (EDT)
  • Wednesday, July 17, 5pm – 6:30pm (EDT)
  • Monday, July 22, 5pm – 6:30pm (EDT)
  • Wednesday, July 24, 5pm – 6:30pm (EDT)
  • Monday, August 5, 5pm – 6:30pm (EDT)

Instructions for connecting to synchronous sessions and accessing the online material will be provided after registration.

Registration Fee: $399

15% Discount on registration for SUNY employees and 3 or more registrations from the same institution.

Reach Us

1400 Washington Ave
Albany, NY, 12222

+01 (518) 442-5080


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